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What
is ‘free’ technical support?
(A) During
the construction process, customers are able to contact Webwonder to help
sort-out any queries, and to discuss the project. Customers need only call
Webwonder and leave a message and contact details, and we will call you back (01
or 02 numbers only). Email enquiries will usually be answered within 24
hours. Advice is also available on other aspects including; domain name
registration, webspace and search engine registration.
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How
long does a new website take to build?
(A) A small website (3-10
pages) could take 2-4 weeks to construct from start to finish. But, this ‘time
factor’ depends on the client having a good idea on what content the website
should contain. Also, prompt feedback from the customer is important, in order to
progress the project.
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What
is Web Video Streaming? (A)
Web video is the latest innovation for Broadband enabled web-surfers. The UK
for example, has more than 55% of the internet users on broadband connections. This means Web
Video is starting to be used by more and more websites for advertising and leisure
proposes. Video
streaming allows a web video to run on the web page in real time after a
brief wait of a few seconds, instead of the usual method of waiting to download
the video file first. Plus, because the video is embedded on the web page along
side any text and graphics, the video message has more impact to the website visitor. Any
website could have pages showing video clips and short movies highlighting goods
and services offered. Clients could use their existing sales or information
video as the basis for there own website video.
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‘I
already have a website but would like to add promotional web video streaming to one
of my web pages’?
No
problem, just follow these simple steps!
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If
the video is more or less complete and recorded on a DVD, VHS tape etc, the
video can be sent to Webwonder.co.uk by secure post along with a small
deposit of £20.00. On arrival the video will be edited and converted into a
suitable format. If a music soundtrack is required, this can be supplied as
a sound file recorded on a supplied CD, in ‘WAV’ or ‘MP3’ format.
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Once
the video is completed the video file will be uploaded to a temporary
Internet location with a simple ‘Click-on’ link sent to the customer via
email. The video can then be viewed to check everything is satisfactory.
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Once
the customer is satisfied with the video, details of the customers website
FTP login will be needed in order to down-load the web page, write the HTML
code, embed the video on the web page where required, and upload the new web
page along with the compressed video file. The video will be checked and
tested to ensure it works properly. At this point an invoice for the balance
of the fee will be sent via email to the customer.
Please go to the
'Video' page for more details.
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Is
a Domain name important?
(A) Yes. A domain name gives the
website a corporate identity and should be easy to remember. Also, ‘Search
Engines’ give a higher rating in search results when the website domain name
relates to the site contents. The cost of domain names varies, but can be
obtained for around £10 plus a small registration fee.
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What are the various build
stages of the website construction process?
(A)
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Outline quotation - We will provide you with an
outline figure as to how much we believe your web site design is likely to
cost.
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Specification and consultation
- We will require you
to provide us with as much information as you can about how you would like
the site to look (colour, site navigation etc) and an estimated number of
pages you expect the site to have. If you like any particular sites, we
would like you to provide addresses for these sites and explain what you
like about these. We can then produce a detailed specification of what we
will provide, how long we expect the process to take, and also provide a
detailed quote for the work. Providing that you are happy with our proposal,
we then ask you for a deposit consisting of 50% of the overall costs.
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Mockup - We will produce one or more graphical
representations as to how your web site may look. This mockup page can be
viewed at a temporary internet location. At this stage, we value
any input regarding likes and dislikes. It is important to note that we will
not start work on any site unless ALL the site content has been provided.
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Development - Once the specification and the overall
layout of the design has been approved, we begin developing the site. This
includes any graphical work, coding, and integration testing
that will be required.
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Testing - A 'Beta' version of the site will be made
available for testing 'on-line' at various points during development. The
customer will be provided with a website 'link' via email to view the
developing website at any time during the project.
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Webspace - Standard
webspace is provided Free for the first year for all new customers. This
webspace is for customers not wishing to update the website themselves, and
would like Webwonder to carry out website maintenance and updating. If a
customer would like a more comprehensive website hosting package with self
updating and web stats, this can be arranged.
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Going Live!
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The remaining balance for the work is
paid and the site becomes live. We then submit the site to various search
engines so that future visitors can find your site.
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What is
the website
commission payment procedure?
(A) A
30% deposit
is usually required initially,
at the beginning of the project, with a final payment on completion.
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What about site maintenance
and updates?
(A) Website updates will be required from time to
time in order to keep the site up-to-date. This can either be carried out by the
client, if they have the more expensive web hosting package, or by Webwonder at a chargeable hourly rate of just
£25.00. If customers choose to update the website themselves and the
website becomes non-functional and something stops working, Webwonder will
make a charge for putting things right.
Any required updates can be requested on an
'Pay As You Go' basis via email, without any binding maintenance contracts.
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Can
secure shop-on-line facilities be added to an existing website?
(A) In most cases Yes!
The cost depends on the
complexity of the existing website, but a careful examination and
assessment will be carried out.
Please go to
'Ecommerce'
page for more details.
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What
is 'Flash' animation? (A)
'Flash' is the most commonly used animated advertising used on the internet.
It is to be seen everywhere and can be quite sophisticated. Animated bill-board
or banner type adverts can be created to advertise many clients goods and services.
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Can
language translation options be added to an existing website?
(A) In most cases Yes!
Please go to
'Language'
page for more details.
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For any other questions not covered in these FAQ's, please send an
enquiry form Here.
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